Help Center

Let's Build an Amazing Machine Together

Our customer service team is here to assist you with everything, from product inquiries and technical support to after-sales services and maintenance solutions. With years of expertise in the agricultural industry, we are committed to addressing your needs with precision and care. We strive to offer personalized solutions that help you maximize the value of your TAIFOCUS equipment, ensuring optimal performance and longevity.

Customer Service

+255 (0) 745 868 999

At TAIFOCUS, your satisfaction is our priority. We are committed to building long-term relationships with our customers, understanding your unique challenges, and delivering the highest standard of support every step of the way. TAIFOCUS – Providing More Than Equipment, Providing Trusted Support for Your Agricultural Success.

Need Help With Your Order?

Use the form below or send us an email.

Taifocus Contact Form

Frequently Asked Questions (FAQ)

TAIFOCUS Company Limited offers a range of agricultural and industrial equipment, including:

  • Egg Incubators: Designed for hatching eggs efficiently with adjustable settings.
  • Ice Making Machines: For producing ice in various capacities for agricultural, industrial, or commercial use.
  • Cold Rooms (Movable and Immovable): Used for storing perishable items like food and pharmaceuticals.
  • Eco-Friendly Stoves: Designed to use less fuel while providing efficient cooking for both domestic and commercial use.
  • Distribution of Imported Equipment: We distribute various agricultural equipment sourced from reputable manufacturers on an OEM (Original Equipment Manufacturer) basis.

TAIFOCUS manufactures its agricultural equipment and machinery at our headquarters in Dar es Salaam, Tanzania. Some products may also be sourced from reputable international manufacturers, depending on specific needs and product types.

To place an order:

  • Online: Visit our official website and follow the checkout process.
  • In Person: You can visit our office in Dar es Salaam to discuss your needs and make an order.
  • Phone/Email: Contact our sales team at +255 (0) 757 612 789 to place an order or inquire about specific products.

We accept various payment methods, including:

  • Bank transfers
  • Mobile payments (M-Pesa, Tigo Pesa, Airtel Money, etc.)
  • Cash payments (for in-person purchases)
  • Credit/Debit cards

Delivery time varies depending on the product and location. Generally, orders within Dar es Salaam are delivered within 2-3 business days, while orders to other regions of Tanzania may take 5-7 business days. For international shipments, delivery timelines depend on shipping methods and destination.

Yes, we offer installation and setup services for products like egg incubators, ice-making machines, cold rooms, and eco-friendly stoves. Our trained technicians will ensure that your equipment is set up and ready for use.

TAIFOCUS offers a standard warranty on all of our products. The duration and terms of the warranty may vary depending on the product type. Typically, warranties cover manufacturing defects and may not apply to damage caused by misuse. Please consult our warranty policy for specific details.

We accept returns and exchanges within a specified period (usually 7-14 days) if the product is defective or does not meet your expectations. Please review our returns policy for detailed information.

Yes, we offer customer support for all products. If you encounter any issues with your equipment, you can reach out to our support team for troubleshooting or repairs. Our technicians are also available for ongoing maintenance.

Yes, we offer training for customers on how to use and maintain our products. We provide both in-person and remote training sessions, especially for more complex equipment like egg incubators and cold rooms.

You can reach our customer service team through:

  • Phone: +255 (0) 757 612 789
  • Email: sales@taifocus.co.tz
  • Visit our office: Taifocus, Head Office
    Plot No. 34D, House NO. 4,
    Karume St., Tabata Shule, Dar es Salaam, Tanzania

Yes, TAIFOCUS offers international shipping for certain products. Shipping costs and delivery times will vary depending on the destination. Please contact us for more details regarding international orders.

Yes, TAIFOCUS is committed to sustainability. Our products, like the eco-friendly stoves, are designed to minimize fuel usage and reduce emissions, making them a greener alternative for consumers.

Get in Touch

Taifocus, Head Office
Plot No. 34D, House NO. 4,
Karume St., Tabata Shule, Dar es Salaam, Tanzania

Phone: +255 (0) 757 612 789
E-mail: sales@taifocus.co.tz